Consumer Journey


1

Awareness

CPUC Logo

The California Public Utilities Commission mails a postcard to CARE participants.

Boost Mobile Logo

Boost Mobile displays posters in its stores, answers questions, and sends text messages.

 
2

Activation

Boost Mobile Store

Consumer brings the postcard to a Boost Mobile store to use the promo code. Consumer makes sure that the Boost Mobile account information matches the first and last names, service address, and promo code on the postcard. Consumer pays retail price before the monthly $15 discount starts.

 
3

Confirm

Camera Logo

Consumer takes a photo (makes a copy) of energy bill showing the CARE discount.

Checkmark Symbol

California LifeLine Program asks for the copy of the energy bill showing the CARE discount.

 
4

Receive

California LifeLine Logo

Consumer receives monthly $15 discount as an account credit after the California LifeLine Program confirms the consumer’s participation in the CARE Program.